Privacy Policy
At Lulamuna Retreats, we are committed to protecting the privacy and security of your personal information.
This Privacy Policy outlines how we collect, use, and disclose the information you provide to us through our website and any related services or applications (collectively referred to as the "Services"). Please read this policy carefully to understand our practices regarding your personal data.
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1. Information We Collect
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1.1 Personal Information: When you use our Services, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and other contact details. We may also collect additional information that you provide to us when making a booking or an inquiry, including dietary requirements, medical conditions, and any other relevant preferences.
1.2 Usage Information: We may collect information about how you interact with our website and Services, including your IP address, browser type, operating system, referring URLs, pages viewed, and other similar information. We may use cookies and similar technologies to collect this information.
1.3 Payment Information: If you make a booking through our website, we may collect payment information, such as credit card details or other payment account information. However, we do not store or process payment information directly. We use reputable third-party payment processors who handle this information securely.
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2. Use of Information
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2.1 Provide and Improve Services: We use the information we collect to provide you with the requested Services, including processing bookings, responding to inquiries, and communicating with you. We may also use the information to improve and enhance our Services, customize your experience, and develop new features and offerings.
2.2 Marketing and Communications: With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our Services. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.
2.3 Legal Compliance: We may use your information as necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also use the information to protect our rights, privacy, safety, or property, and that of our users and others.
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3. Information Sharing and Disclosure
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3.1 Service Providers: We may engage trusted third-party service providers to perform certain functions on our behalf, such as website hosting, data analysis, payment processing, and customer support. These providers may have access to your personal information only to the extent necessary to perform their tasks and are obligated to keep it confidential.
3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred or disclosed as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
3.3 Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulations, or if we believe that such disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.
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4. Data Security
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We implement reasonable security measures to protect the confidentiality and integrity of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
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5. Data Retention
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We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
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6. Your Rights
You may have certain rights regarding your personal information under applicable data protection laws.